Available Positions

Job Title : Customer Care Manager (Male candidate only)

Primary Skill :

  1. 5 years of proven experience required in the field of customer service & home appliance industry.
  2. Strong communication skills both in verbal & written.
  3. Should be good in computers (excel, word & power point)
  4. Team handling , interpersonal & leadership skills
  5. Data Analysis
  6. Technical knowledge will be an added advantage

Education : BE/B.Tech/Diploma in Mechanical Engineering

Location : Mumbai – Preferably western line (Dadar to Borivali).

Job Description :

  1. Monitor & assign day-to-day operations in the customer service department.
  2. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  3. Create effective customer service procedures, policies, and standard
  4. Maintain accurate records and document of all customer service activities and discussions.
  5. Analyse service statistics and prepare detailed reports
  6. Co-ordinate with vendor for any changes in CRM as per requirement.
  7. Verify closed complaints and approve in CRM for generate bill.
  8. Maintain database of customer feedback after sales and services.
  9. Service Center Management includes : –
  • Follow up with service centers for timely closure of complaints.
  • Generate service centers monthly bill through CRM.
  • Regular visits to Service Centers, Factory & Distributors office. Will involve travelling for 8-10 Days in a month
  • Verify out warranty spare parts usage and inform to respective team to raise the bill against the service center.
  • Service team, customer audit and field visit.
  • Hire & Train new service centers

Experience : 5-7 Years

Salary : As per Industry Standard